Privacy Policy

Privacy Policy

This Privacy Policy clarifies the nature, scope and purposes of the collection and use of data from visitors and users (hereinafter collectively referred to as "Users") by :

CriolloQuetzal Ltd.
Rue des Cerisiers 10
1530 Payerne

(hereinafter referred to as "the Provider") as the body responsible for data protection.

If you have any questions regarding data protection, please contact us by e-mail at choco(at)criolloquetzal.com.

Collection of access data

The provider collects data on each access to the online offer (so-called Serverlogfiles). Access data includes name of the browsed website, file, date and time of access, volume of data transferred, notification of successful access, browser type and version, user’s operating system, reference URL (page previously visited), IP address and requesting provider.

The provider uses the protocol data without attribution to the user's person or other profile creation in accordance with the legal provisions only for statistical evaluations for the purpose of evaluation, security and optimisation of the online offer. However, the provider reserves the right to check the protocol data at a later date in the event of justified suspicion of illegal use based on concrete evidence.

Collection and use of personal data

Personal data is only collected and used by the provider if this is legally permitted or if users agree to the collection of data. As a general rule, users can see what data is stored when they use the service, e.g. name, e-mail address and message when using the order form.

Personal data provided for the purpose of ordering goods (such as name, e-mail address, postal address, payment data) is used by the seller to execute and process the contract. This data is used confidentially, transmitted in encrypted form and is not passed on to third parties who are not involved in the order, delivery and payment process.

When contacting the seller (via the contact form or e-mail), the user's data is saved for the purpose of processing the enquiry and in case of further questions.

The supplier has taken organisational, contractual and technical security measures to ensure compliance with data protection laws and to prevent accidental or intentional use, loss, destruction or access by unauthorised persons.

Transfer of data to third parties

User data will only be passed on to third parties if this is legally permitted or if a user has consented to the transmission.

This is the case, for example, if the transmission of data serves the fulfilment of contractual obligations towards the user and the postal address is passed on to a forwarding company after an order in a shop. Or if the data is requested by competent authorities such as law enforcement agencies.

Under no circumstances will personal user data be sold or passed on to third parties for advertising purposes or for the creation of user profiles.

Cookies

The supplier uses "cookies" as part of its online offer. Cookies are small files stored on the user's computer which can store information for the suppliers. Temporary cookies are deleted when the browser is closed, permanent cookies are stored for a specific period of time and can make the stored information available when the online offer is viewed again.

Among other things, cookies are used to facilitate use of the service. For example, a cookie records the status of a user's shopping basket.

The user can influence the use of cookies. Most browsers have the possibility to restrict or completely prevent the storage of cookies. The provider endeavours to design the online offer in such a way that the use of cookies is not necessary. However, it should be pointed out that use, especially comfort of use, are limited in the absence of cookies.

Information sent by newsletter

E-mails containing promotional information about the provider and its services are only sent with the express consent of the user. Users may at any time object to receiving the newsletter. Among other things, an unsubscribe option is included in each e-mail.

Before the newsletter is sent out, the owner of the e-mail address receives a confirmation e-mail in which they must confirm subscription to the newsletter. Unconfirmed subscriptions are automatically deleted within four weeks at the latest.

Messages that are part of the contractual relationship with the user do not form part of the advertising information. This includes communications about technical information, payment processing information, order enquiries and similar messages.

Users can then request to be removed from the notification list by email at the contact details given above.

During the registration process, the provider records the subscription and confirmation time and the user's IP address. The provider is legally obligated to record subscriptions in order to be able to prove correct registration.

Google Analytics

The provider uses Google Analytics, a web analysis service of Google Inc. ("Google"). Google Analytics uses so-called "cookies", text files which are stored on the user's computer and which enable an analysis of your use of the website. The information generated by the cookie about the user’s use of the website is generally transferred to a Google server in the USA and stored there.

However, if IP anonymisation is activated on this website, the IP address of Google users in the Member States of the European Union or in other States that are part of the Agreement on the European Economic Area will be shortened beforehand. Only in exceptional cases will the full IP address be transferred to a Google server in the USA and shortened there. At the request of the website operator, Google will use this information for the purpose of evaluating use of the website by users, compiling reports on website activity and providing other services relating to website activity and internet usage for the website operator.

The IP address transmitted by your browser as part of Google Analytics is not combined with other Google data. Users may prevent the storage of cookies by setting their browser software accordingly; however, the provider points out to users that in this case they may not be able to use all the functions of this website to their full extent. Users may also prevent the collection of data generated by the cookie relating to their use of the website (including your IP address) by Google and the processing of this data by Google by downloading and installing the browser plugin available at the following link: https://tools.google.com/dlpage/gaoptout?hl=fr.

Use of Facebook social plugins

This online offer uses social plugins ("plugins") from the social network facebook.com, which is operated by Facebook Inc, 1601 S. California Ave, Palo Alto, CA 94304, USA ("Facebook"). The Plugins are recognizable by one of the Facebook or Instagram logos or are marked with the addition "Facebook Social Plugin". The list and appearance of the Facebook Social Plugins can be viewed here: https://developers.facebook.com/docs/plugins/.

If a user calls up a website from this online offer that contains such a plugin, their browser establishes a direct connection to the Facebook servers. The content of the plugin is transmitted by Facebook directly to the user's browser and integrated into the website by the browser. The Provider therefore has no influence on the extent of the data that Facebook collects with the help of this plugin and thus informs users according to their level of knowledge: By integrating the plugin, Facebook receives information that a user has called up on the corresponding page of the online offer. If the user is connected to Facebook and/or Instagram, Facebook may attribute the visit to its Facebook or Instagram account. If a user interacts with the plugins, for example by pressing the "Like" button or making a comment, the corresponding information is transmitted directly from your browser to Facebook and stored there. If a user is not a member of Facebook and/or Instagram, it is still possible for Facebook to find and store his/her IP address. According to Facebook, only an anonymous IP address is stored.

The purpose and scope of data collection and the subsequent processing and use of data by Facebook, as well as the relevant rights and settings to protect the privacy of users, can be found in Facebook's privacy policy: https://www.facebook.com/about/privacy/.

If a user is a member of Facebook or Instagram and does not wish Facebook to collect data about him/her through this online offering and associate it with his/her membership data stored on Facebook, he/she must log out of Facebook and Instagram before visiting the website and delete the corresponding cookies. It is also possible to block Facebook social plugins using browser add-ons, e.g. with the "Facebook Blocker".

Facebook Pixel

Our website uses the Pixel service of Facebook, Facebook Inc. 1601 S. California Ave, Palo Alto, CA 94304, USA ("Facebook") to measure conversion.

This allows us to track site visitors’ behaviour after they click on a Facebook ad to be directed to the provider's website, thus evaluating the effectiveness of Facebook Ads for statistical and market research purposes and optimizing future advertising efforts.

The data collected is anonymous for us as the operator of this website; we cannot draw any conclusions about the identity of users. However, the data is stored and processed by Facebook, so that connection to the respective user profile is possible and Facebook can use the data for its own advertising purposes in accordance with Facebook's data use policy. This enables Facebook to place advertisements on Facebook and non-Facebook pages. This use of data cannot be influenced by us as the site operator.

You can find further information on the protection of your privacy in the Facebook data protection information: https://www.facebook.com/about/privacy.

You can also disable the "Custom Audiences" remarketing function in the "Settings for advertisements" section of the page https://www.facebook.com/ads/preferences/?entry_product=ad_settings_screen. To do so, you must be logged on to Facebook.

If you do not have a Facebook account, you can disable Facebook-based advertising on the European Alliance for Interactive Digital Advertising website: https://www.youronlinechoices.com/.

Revocation, modifications, corrections and updates

The user has the right to request information free of charge on the personal data stored about him/her by the provider. The contact details can be found in the supplier's legal notice.

In addition, the user has the right to correct incorrect data, to block and delete their personal data, unless there is a legal obligation to keep records.

Changes to the privacy policy

The service provider reserves the right to amend the data protection declaration in order to adapt it to changes in the legal situation or in the event of changes to the service and data processing.

Payerne, January 2022