Delivery and payment

Delivery and payment


1. Delivery


Deliveries made in Switzerland and the following countries: Germany, Austria, Belgium, Cyprus Croatia, Denmark, Spain, Estonia, Finland, France Great Britain, Greece, Hungary, Ilse of Mann, Ireland, Iceland, Italy, Jersey, Latvia, Lithuania, Luxembourg, Malta, Norway, Holland, Poland, Portugal, Czech Republic, Romania, Serbia, Slovakia, Slovenia, Sweden.

  • Delivery in Switzerland takes between 2 days (Priority) and 4 days (Economy) and is handled by Swiss Post.
  • International delivery usually takes 3-10 days and is carried out by the national postal service.


Orders placed on Saturdays, Sundays or public holidays are normally shipped on the following working day.

We recommend you order in good time. Orders made before a public holiday will result in longer waiting times.


To ensure that your order reaches you in good condition during the summer months or in hot weather, we may take the liberty of holding it for a certain period of time (in which case you will be automatically informed by e-mail with the new expected delivery date).


Shipping costs include a contribution to postage and packaging costs:

  • In Switzerland: Flat rate shipping costs of CHF 5.- (Economy shipping) or CHF 8.- (Priority shipping).
  • International: Variable shipping costs according to weight.

Any customs duties on imports (purchases by customers outside Switzerland) are not included and are entirely at the customer's expense.

2. Terms and Conditions of Payment


Payment shall be made in advance.


Accepted payment methods are Paypal, Apple Pay, Google Pay and credit cards (American Express, Visa, Mastercard, Diners Club or JCB). Swiss customers may also pay with Twint, Postfinance Card or Postfinance E-Finance.


In all cases, payments are debited immediately.


Under no circumstances can a customer use a sum they are owed by Criollo Quetzal to pay or partly pay for a new purchase.


If you wish to place an order on behalf of a company and pay by invoice, please contact us by e-mail at choco(at)criolloquetzal.com.


Payerne, March 2024