Delivery and payment

Delivery and payment




Shipping is only possible within Switzerland.

Delivery is done by Swiss Post Priority mail.

The delivery time for Switzerland is approximately 2 days.


Shipping of orders placed on Saturdays, Sundays or public holidays

Orders placed on Saturdays, Sundays or public holidays are normally shipped on the second following working day.

We recommend placing your order in due course (if possible 4-5 working days before the desired delivery date). Before a public holiday, longer delivery time is to be expected.


To ensure that your order reaches you in good condition during the summer months or in hot weather, we may take the liberty of holding it for a certain period of time (in which case you will be automatically informed by e-mail with the new expected delivery date).


The flat-rate shipping cost of CHF 5.00 covers both postage and packaging costs. This information is displayed at any time in the shopping basket, as well as before confirming the order.

Terms and Conditions of Payment


Payment is made in advance.


Payment is made either by Twint, Paypal or by credit card (American Express, Visa or Mastercard).


In all cases, payments are debited immediately.


Under no circumstances can a customer use a sum they are owed by Criollo Quetzal to pay or partly pay for a new purchase.


If you wish to place an order on behalf of a company and pay by invoice, please contact us by e-mail at choco(at)criolloquetzal.com.


Payerne, January 2022