Delivery and payment

Delivery and payment




Deliveries made in Switzerland and the following countries: Germany, Austria, Belgium, Cyprus Croatia, Denmark, Spain, Estonia, Finland, France Great Britain, Greece, Hungary, Ilse of Mann, Ireland, Iceland, Italy, Jersey, Latvia, Lithuania, Luxembourg, Malta, Norway, Holland, Poland, Portugal, Czech Republic, Romania, Serbia, Slovakia, Slovenia, Sweden.

The shipment is done by Swiss Post

Deliveries in Switzerland take about 2 days.  In Europe they take between 3-10 days


Orders placed on Saturdays, Sundays or public holidays are normally shipped on the  following working day.

We recommend you order in good time. Orders made before a public holiday will result in longer waiting times.


To ensure that your order reaches you in good condition during the summer months or in hot weather, we may take the liberty of holding it for a certain period of time (in which case you will be automatically informed by e-mail with the new expected delivery date).


Shipping costs include a contribution to postage and packaging costs.

Terms and Conditions of Payment


Payment is made in advance.


Payment is made either by Twint, Paypal or by credit card (American Express, Visa or Mastercard).


In all cases, payments are debited immediately.


Under no circumstances can a customer use a sum they are owed by Criollo Quetzal to pay or partly pay for a new purchase.


If you wish to place an order on behalf of a company and pay by invoice, please contact us by e-mail at choco(at)criolloquetzal.com.


Payerne, January 2022